Fontana Sports Logo

  • FREE shipping is available on most orders over $99, but does not apply to some oversize items, some close-out items already deeply discounted, or international orders.
  • - Our shipping default policy is to NOT require a signature at time of delivery. We are not responsible for packages that are left without requirement of a signature. If you want to pay to require a signature it will be an additional $6.00 per package and is only available via FedEX Ground or Express. Please call (1-800-257-7666), email (sales@fontanasports.com), or utilize the comment box on your checkout cart. 
  • - For orders that do not qualify for free shipping, you can view the shipping cost by adding the items to your shopping cart.
  • - Fontana Sports offers FedEx and USPS shipping options.  Please select a carrier that can deliver to your address (P.O. Box orders can only be shipped USPS).
  • - Orders are shipped within 48 hours (M-F) after they are received. Orders placed on Friday will be shipped the following Monday.
  • - Certain holidays which fall on weekdays will cause a one-day delay in delivery.
  • - We make every effort to ship orders placed by 4pm CST on the same day.
  • - A tracking number will be provided via email for every order upon shipment.
  • - If you are shipping to an address other than your billing address, please provide phone numbers for both addresses.
  • - Delivery for online orders is only available within the continental United States.
  • - We do not ship to Freight Forwarding compaines.
  • - If your order is refused for delivery, undeliverable, or any other shipping issues, we reserve the right to charge exact shipping and any related incurred costs.
    • - You may also pick up your order at either Fontana Sports store:
      231 Junction Rd. Madison WI 53717
      or
      216 N. Henry St. Madison WI 53703
      - Please bring identification and the charge card which was used for the purchase to claim your purchase.

 

 

SHIPPING TRANSIT TIMES

USPS Priority Mail: 1-3 Days.  Not a Guaranteed Service.  Monday - Saturday service.

FedEx Ground: 1-5 Business days.  Not a Guaranteed Service.  Tuesday - Saturday service to residential addresses.  Monday - Friday service to business addresses.

FedEx Express 2 Day: 2 business days.  Monday - Friday service.

Fedex Overnight: FedEx Standard Overnight Service.  Monday - Friday service.

IN-STORE DOWNTOWN: in-store pick up downtown Madison WI

IN-STORE WESTSIDE: in-store pick up west Madison WI

Delivery times are estimated in business days (M-F) for orders placed before 1pm CST (M-F). (For example, if you place an order on Thursday with USPS Priority shipping, it should arrive in 2-4 business days which means it should arrive latest on Tuesday.) All orders ship from Madison, WI.

 

  • - Climbing equipment, underwear, swimsuits and food items are non-returnable.
  • - Please include the original receipt - or a printout of your order confirmation email - when returning an order.
  • - Returns are  non-refundable after 30 days from the date the order was delivered.
  • - Items 40% off or more are non-refundable but are exchangable.
  • - All items must have included tags and related packaging still attached.
  • - Shipping costs are non-refundable.
  • - For exchanges, please call ahead to ensure item is available.

- Please mail returns and exchanges to:

FontanaSports.com
231 Junction Road
Madison, WI 53717
608-833-9191

- You are responsible for all return shipping costs.  You may ship with any carrier.
- Price Adjustments are valid for seven days from date of purchase for online orders. Credit will be issued back to the card used at the time of purchase.