- - FREE shipping is available on most orders over $99, but does not apply to some oversize items, some close-out items already deeply discounted, or international orders.
- - Our shipping default policy is to NOT require a signature at time of delivery. We are not responsible for packages that are left without requirement of a signature. If you want to pay to require a signature it will be an additional $6.00 per package and is only available via FedEX Ground or Express. Please call (1-800-257-7666), email (email@example.com), or utilize the comment box on your checkout cart.
- - For orders that do not qualify for free shipping, you can view the shipping cost by adding the items to your shopping cart.
- - Fontana Sports offers FedEx and USPS shipping options. Please select a carrier that can deliver to your address (P.O. Box orders can only be shipped USPS).
- - Orders are shipped within 48 hours (M-F) after they are received. Orders placed on Friday will be shipped the following Monday.
- - Certain holidays which fall on weekdays will cause a one-day delay in delivery.
- - We make every effort to ship orders placed by 4pm CST on the same day.
- - A tracking number will be provided via email for every order upon shipment.
- - If you are shipping to an address other than your billing address, please provide phone numbers for both addresses.
- - Delivery for online orders is only available within the continental United States.
- - We do not ship to Freight Forwarding compaines.
- - If your order is refused for delivery, undeliverable, or any other shipping issues, we reserve the right to charge exact shipping and any related incurred costs.
- - You may also pick up your order at either Fontana Sports store:
231 Junction Rd. Madison WI 53717
216 N. Henry St. Madison WI 53703
- Please bring identification and the charge card which was used for the purchase to claim your purchase.
SHIPPING TRANSIT TIMES
USPS Priority Mail: 1-3 Days. Not a Guaranteed Service. Monday - Saturday service.
FedEx Ground: 1-5 Business days. Not a Guaranteed Service. Tuesday - Saturday service to residential addresses. Monday - Friday service to business addresses.
FedEx Express 2 Day: 2 business days. Monday - Friday service.
Fedex Overnight: FedEx Standard Overnight Service. Monday - Friday service.
IN-STORE DOWNTOWN: in-store pick up downtown Madison WI
IN-STORE WESTSIDE: in-store pick up west Madison WI
Delivery times are estimated in business days (M-F) for orders placed before 1pm CST (M-F). (For example, if you place an order on Thursday with USPS Priority shipping, it should arrive in 2-4 business days which means it should arrive latest on Tuesday.) All orders ship from Madison, WI.
- - Climbing equipment, underwear, swimsuits and food items are non-returnable.
- - Please include the original receipt - or a printout of your order confirmation email - when returning an order.
- - Returns are non-refundable after 30 days from the date the order was delivered.
- - Items 40% off or more are non-refundable but are exchangable.
- - All items must have included tags and related packaging still attached.
- - Shipping costs are non-refundable.
- - For exchanges, please call ahead to ensure item is available.
- Please mail returns and exchanges to:
231 Junction Road
Madison, WI 53717
- You are responsible for all return shipping costs. You may ship with any carrier.
- Price Adjustments are valid for seven days from date of purchase for online orders. Credit will be issued back to the card used at the time of purchase.